For a large logistics enterprise, Cleo was the backbone of their supply chain integrations—streamlining EDI and API flows, connecting trading partners, and keeping operations moving. The platform was doing its job well.
But behind the scenes, every minor issue seemed to require escalation. Resolution cycles stretched longer than expected. The business was spending more time reacting to problems than proactively driving improvements.
The existing setup relied heavily on standard Cleo customer service—competent but expensive—and supplemented with local consulting resources that were familiar with integration work but lacked deep Cleo integration expertise.
While each option seemed logical on paper, the reality was clear:
- Vendor support came with high costs and fixed SLAs that weren’t flexible enough for operational needs.
- Local consultants billed premium rates, yet still needed extra time to navigate Cleo-specific configurations.
- Internal teams were frequently pulled into firefighting mode, diverting focus from high-value initiatives.
It wasn’t about the quality of Cleo—it was about finding a more agile, cost-efficient way to manage and support Cleo integrations.
Why They Came to Globus
Recognizing that they needed a change, the logistics firm began exploring options. The company wanted a Cleo partner who could:
- Understand Cleo at a deep, technical level.
- Provide faster turnaround times without sacrificing quality.
- Offer a cost-efficient model that could scale with operations.
After evaluating multiple Cleo agencies and consulting firms, they turned to Globus Systems—a certified Cleo cloud integration partner with extensive experience in EDI and API management. Globus had already been running mission-critical Cleo support functions for global enterprises.
Our proposal was clear:
- Build a Cleo-trained offshore support team.
- Provide proactive monitoring and issue resolution.
- Deliver coverage aligned with operational hours.
- Cut costs significantly—without cutting corners on expertise or performance.
From Escalations to Efficiency
Within weeks of transitioning support to Globus, the difference was tangible. The onboarding was seamless, with no disruption to daily operations. Improvements were visible almost immediately.
- Faster Response & Resolution: Many issues were resolved before escalation was even necessary.
- 24×7 Availability: Operational continuity was no longer a concern.
- Significant Cost Savings: Over 50% reduction in support spend compared to the previous onsite/vendor mix.
- Full Visibility: Transparent reporting and communication kept all stakeholders in the loop.
The Cleo integration platform continued to run the supply chain. Globus simply made sure it ran smarter, faster, and at a lower cost.
The Result: Stability, Speed & Control
When your supply chain depends on seamless Cleo integrations, the platform is only part of the equation.
The way you support and maintain Cleo can make the difference between reacting to problems and staying ahead of them.
For this logistics leader, switching to Globus Systems for Cleo support meant more than cost savings—it meant stability, speed, and complete control over their integration environment.
For organizations running mission-critical supply chain ecosystems, the lesson is clear:
You don’t have to change the platform you trust—just choose the right Cleo cloud integration partner to support it.
