{"id":599,"date":"2025-08-20T08:16:03","date_gmt":"2025-08-20T08:16:03","guid":{"rendered":"https:\/\/globussystems.com\/cleo-support\/?p=599"},"modified":"2025-08-28T10:32:17","modified_gmt":"2025-08-28T10:32:17","slug":"we-didnt-realize-our-cleo-support-was-draining-30-of-our-integration-budget-until-we-audited-it","status":"publish","type":"post","link":"https:\/\/globussystems.com\/cleo-support\/we-didnt-realize-our-cleo-support-was-draining-30-of-our-integration-budget-until-we-audited-it\/","title":{"rendered":"We Didn\u2019t Realize Our Cleo Support Was Draining 30% of Our Integration Budget\u2014Until We Audited It."},"content":{"rendered":"

For a global FMCG enterprise\u00a0, Cleo had become a key pillar in their B2B integration strategy. The platform delivered on its promise: seamless partner connectivity, streamlined EDI\/API flows, and high integration stability.<\/p>\n

From the outside, everything appeared optimized.<\/p>\n

But during a planned audit of integration-related expenses, the team uncovered an unexpected insight: nearly 30% of their integration budget was being consumed\u2014not by new development or platform enhancements\u2014but by ongoing support activities.<\/p>\n

That realization prompted a deeper evaluation.<\/p>\n

The company’s support model was built around a standard approach used by many Cleo customers: vendor-provided support for escalations, and local consultants for development and issue resolution.<\/p>\n

Individually, each component seemed justifiable. But when measured as a whole, the model was straining budgets more than expected.<\/p>\n

Here\u2019s what the audit revealed:<\/p>\n\n\n\n\n\n\n\n
Support Category<\/td>\n% of Integration Budget<\/td>\n<\/tr>\n
Direct Cleo support subscriptions<\/td>\n11%<\/td>\n<\/tr>\n
External consultants (hourly billing)<\/td>\n9%<\/td>\n<\/tr>\n
Internal IT resources diverted to support<\/td>\n6%<\/td>\n<\/tr>\n
Delivery delays due to partner onboarding<\/td>\n3%<\/td>\n<\/tr>\n<\/thead>\n<\/table>\n

The takeaway was clear: Cleo itself wasn\u2019t the issue\u2014the support ecosystem around it had become disproportionately expensive.<\/p>\n

Reevaluating the Support Equation<\/strong><\/p>\n

The team didn\u2019t want to compromise on performance. Cleo remained their platform of choice. What they needed was a smarter way to maintain it\u2014without continuously escalating costs.<\/p>\n

That\u2019s when they turned to Globus<\/a>.<\/p>\n

As a long-time Cleo development and support partner, Globus<\/a> offered a focused offshore model tailored specifically for enterprise-grade EDI and API ecosystems. The company chose to start with a Cleo Support Health Check\u2014a diagnostic offered by Globus to assess existing support gaps, inefficiencies, and hidden cost leaks.<\/p>\n

The results were immediate.<\/p>\n

Shifting to Globus<\/a>: Measurable Savings, Same Platform Strength<\/strong><\/p>\n

Within 60 days of transitioning Cleo support and development to Globus<\/a>, the enterprise experienced:<\/p>\n

\u2714 45% reduction in overall Cleo support costs
\n\u2714 60% faster resolution of ongoing technical issues
\n\u2714 Trading partner onboarding reduced from weeks to days
\n\u2714 More predictable support SLAs\u2014at a fraction of the cost
\n\u2714 In-house teams reallocated to higher-priority development work<\/p>\n

By maintaining Cleo as the core integration engine and switching to Globus<\/a> for support, the business retained performance while unlocking new operational and financial efficiency.<\/p>\n

When Platform and Support Work in Harmony<\/strong><\/p>\n

Cleo offers world-class integration capabilities\u2014but its built-in support packages may not fit every organization\u2019s operating model or budget.<\/p>\n

Many teams opt for vendor support by default, unaware that a specialized partner like Globus<\/a> can offer deeper Cleo platform knowledge, faster turnaround, and more flexible engagement models\u2014at significantly lower costs.<\/p>\n

This enterprise\u2019s journey is a clear example of how keeping the platform and switching the partner can yield measurable outcomes.<\/p>\n

Switching Cleo support to Globus<\/a> allowed the company to regain control over both performance and spend\u2014without replacing the technology they trusted.<\/p>\n

Curious how much you could save on Cleo support?<\/p>\n

Globus<\/a> offers a no-cost Cleo Support Audit to help you uncover hidden spend, reduce downtime, and increase support responsiveness\u2014without changing the platform you rely on.<\/p>\n","protected":false},"excerpt":{"rendered":"

For a global FMCG enterprise\u00a0, Cleo had become a key pillar in their B2B integration strategy. The platform delivered on […]<\/p>\n","protected":false},"author":1,"featured_media":656,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-599","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/posts\/599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/comments?post=599"}],"version-history":[{"count":5,"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/posts\/599\/revisions"}],"predecessor-version":[{"id":662,"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/posts\/599\/revisions\/662"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/media\/656"}],"wp:attachment":[{"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/media?parent=599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/categories?post=599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globussystems.com\/cleo-support\/wp-json\/wp\/v2\/tags?post=599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}